“Without that nice attention and great customer service, I would not have placed the order so quickly and confidently!”
“I will surely spread the word!”
Thank you very much for the excellent pump and extra container of Plantskydd which arrived yesterday. It is kind and very generous of you to send these. Since I used the spray on my plants/flowers, we have not seen any sign of rabbit-nibbling – and new little buds are forming. I will surely spread the word!
“I will recommend your products to anyone I speak to and tell them about this experience.”
I purchased a bottle of Plantskydd (the spray type) at a local nursery but when I tried to use it, I couldn’t get anything to come out no matter what I did. I cleaned the nozzle and sprayer a few times and also shook the bottle like crazy to no avail. I was going to return it to the nursery but then decided to call the manufacturer instead. I got the 800 number of TreeWorld and talked to a perfectly wonderful person and I’m so sorry I didn’t get her name. When I explained the problem she asked for the lot number stamped on the bottle. Turns out it was old stock. She told me she would put a new bottle on UPS the next day. I just wanted to tell you how pleased I am and how courteous and helpful she was. I will recommend your products to anyone I speak to and tell them about this experience.
“Thank you for taking the time to assure safe delivery.”
Just a note to thank you for notifying UPS about the delivery of my order. It actually came tonight (Monday), but we were home from our trip, so it was perfect — and we don’t have to wait around tomorrow for delivery. We hope your product keeps the deer away from our plants — it has been highly recommended. If it works, we will be ordering more — at which time we will call to ask about how to arrange delivery. But for now, THANK YOU for taking the time to assure safe delivery — we appreciate your efforts!
“Thanks for your superb customer service!”
Thank you for your assistance in replacing a faulty quart purchase of Plantskydd at no cost to me.
I have scanned and attached a copy to the invoice purchase from Ag West Supply in Hillsboro, Oregon in the body of the email below. Thanks for your superb customer service!
“Other businesses should learn by your example !”
From: “Nelson, Judith”
To: Vikki, (Tree World’s Customer Service Representative)
Subject: Plantskydd Tracking Number
Thank you so much, Vikki. I just wanted you to know that I had to go home last night and tell my husband what a pleasure it was talking with you and Randy yesterday. You were both so nice to work with! Thanks again, and yes, let’s hope I get my Plantskydd this time; the bunnies were watching me out in the yard over the weekend, heading into the garden for their snacks! Please thank Randy for me for all his help in shipping this out again. I am going to call UPS with this tracking number now and alert them to the address it needs to come to.
PS- thanks so much for taking the time to follow-up with the tracking #; other businesses should learn by your example!
“Astounding! I am overwhelmed at your response, service, and customer care.”
Hi Vikki, (Tree World’s Customer Service Representative)
I am beyond words — I received your parcel on Friday, which was only a day or two since we first chatted. Astounding! I am overwhelmed at your response, service, and customer care. I am especially grateful for the assortment of products and goodies you included in the package and can’t wait to try the Plantskydd soluble powder. Having spent the entire weekend in the garden, I now have the opportunity to expand my world with your great deer repellents.
Thank you immensely for your courtesy and generosity. I am delighted with you, your company and of course the ‘magic juice’ that keeps my beautiful plants alive and well.
Please let me know of your supervisor’s or owner’s contact information because I would like to let he or she know how happy I am with your assistance and kindness. As well, feel free to pass this note along to that person on my behalf.
I have attached a photo that should give you an idea of how well Plantskydd works here in the land of deer. Enjoy!
Here’s hoping that you had a glorious long weekend and thank you again for making my summer 🙂
Cobble Hill, BC